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OPENING
SESSION: TRENDS and CURRENT ISSUES IN STATE PARKS
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Measuring
and Improving Customer Satisfaction with Government Services
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GLEN
D. ALEXANDER, Chief, Ohio Department of Natural Resources, Division of Parks
and Recreation
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The
Resource and the Storyline: An Interpretive Balancing Act
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WILBUR
K. LAPAGE, Director, New Hampshire Division of Parks and Recreation
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Current
Trends and Issues: Pennsylvania State Parks
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ROGER
FICKES, Director, Bureau of State Parks, Pennsylvania Department of
Environmental Resources
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