Student Support Services
Sometimes through the course of a student’s experience issues arise and it would benefit the student to talk about those concerns with a staff member and explore options and resources that may be of assistance. We strongly encourage students to contact us so we can support your success in our community. We are also a good place to start if you are unsure where to direct your concern or seek assistance from.
There are times where emergencies or other significant life situations arise for students. These crisis situations may include, but are not limited to: car accidents, the death of a loved one, unexpected hospitalization, mental health crisis, alcohol or other drug abuse, or being close to someone else experiencing difficulty. When staff in Student Affairs becomes aware of critical concerns, we contact students to ensure they are aware of the resources available to them. If you or a student you know needs resources or support, please contact the Office of Student Affairs
In the event of a crisis requiring emergency response, please call 911 or the ESF University Police Department at 315-470-6666. Your first priority in an emergency situation should be your own safety and security.
Referral to Campus Resources
SUNY ESF contracts for various support services through our relationship with Syracuse University. Any student enrolled at ESF can utilize the extensive resources made available through this partnership. To assist in that process, our office can assist in identifying more specifically what services are available through these offices, but also what to expect when they arrive at these locations. Some of the most common resources that students seek out are:
These are just some of the many offices that ESF students are able to seek support and resources from. For more information on addition resources at Syracuse University, please contact our office so we can help direct your interests.
Consultation & Outreach
As you interact with students, situations or conversations may arise which cause you concern. You may be the first person to realize a student needs assistance. We believe your relationship can assist a student in finding the answers or help they need. Listen and assess how you can best be of assistance. Depending on the situation, refer students to the appropriate resources on campus. If you are ever unsure of the best way to help, Student Affairs staff can accept your referral or consult in person, by phone, or email about how you can best serve each student to address individual situations or concerns.
When a student needs more than you feel prepared to assist, a referral to Student Affairs (Student Support) is a great way to help. If you have helped a student resolve an issue, but suspect more assistance is needed, share your concerns with Student Affairs staff.
There are times when we may reach out to you to gather additional information. When we contact others, our goal is to collaborate to determine the best course of action for each student or situation. We appreciate receiving information you might have that will help us reach our goal of effectively supporting our students.
There are a variety of reasons that a student may choose to withdraw from the College, either for a short-term or permanently. Student who are exploring this option or have decided to withdraw must first meet with a staff member from the Office of Student Affairs to learn more about the process.
Students who wish to return to the College may apply for readmission by contacting the Office of Student Affairs to begin the appropriate paperwork. Students who are returning from a college initiated separation (academic or conduct) may have to demonstrate that the conditions of separation (if any) have been satisfied before readmission is granted. To review the form and the process, contact the Office of Student Affairs for more information.
Students who have a disability or require accommodations are encouraged to contact the Syracuse University Office of Disability Services to register at the beginning of every semester. Students will be asked to submit the necessary paperwork directly to their office to determine what accommodations they qualify for. The Office of Disability Services will also work with students who:
- may need short term accommodations due to health-related reasons
- need assistance in determining whether an accommodation is warranted. (Please note- there are additional fees for testing)
If you are not sure whether you are eligible to receive accommodations and/or are not sure how to navigate this process, you are welcome to speak with a Student Affairs staff member at any time. The Office of Student Affairs does not determine accommodation eligibility.
Student Absence Notification
When a student, family member, or faculty/staff member makes a request for or notification of a student’s temporary, short-term, or unknown length of time absence from the College due to illness, emergency, or other critical incident, the Office of Student Affairs can provide appropriate notifications and support services as requested by the student and/or College community. Absences which warrant such responses may include, but are not limited to: personal illness, personal injury, alleged victim of a crime, or death of a family member or close friend. ESF does not have an excused absence policy. Instructors will set individual absence policies in their course syllabus. Please note that in some instances, documentation verifying absence may be requested.
Student Support Links
If you are experiencing a mental health emergency outside of normal business hours, please contact Syracuse University's Counseling Center on-call counselor, 24 hours/day, 7 days/week at:
or call 911
If you can't find the information you're looking for on our website, email us: