Counseling Center
What to Expect

Location and Hours

110A Bray Hall
Monday-Friday
8 a.m. - 4:30 p.m.

Call 315-470-4716 or email [email protected] to schedule or change an appointment.

Crisis Help

If you are having a mental health crisis during business hours, 8 am - 4:30 pm, call 315-470-4716, we offer crisis appointments during the Fall and Spring semesters at 10 am - 11 am and 2 pm -3 pm.
If you are having a mental health crisis and want to speak to a counselor after hours: call 988 or use Timely Care
If you need to reach University Police for an urgent matter: call 315-470-6666
If you are experiencing a life-threatening emergency, call 911.

The Counseling Center offers free, confidential counseling through the Student Health Fee. All counselors are licensed mental health professionals who are able to help with a variety of issues to include, but not limited to, anxiety, depression, adjustment, relationship issues, grief, and trauma. The benefits of counseling may include an increased ability to cope with academic pressures and a better understanding of yourself which will ultimately assist you in your own development.

Eligibility and Fees

Students who are enrolled at any of our campuses, including the Ranger School, can see our counselors. There is no charge for counseling sessions. The Counseling Center is supported by the Student Health Fee and the College's budget.

Requesting an Appointment

You can call the Counseling Center at (315) 470-4716, email us at [email protected] or stop into our office at 110A Bray Hall between 8:00 a.m. and 4:30 p.m., Monday through Friday. If you are in crisis and need to speak to someone immediately, please call 988 to speak with a counselor or utilize the Timely Care app.

Cancellation and No-Show Policy

If you need to cancel or reschedule your appointment, please contact the Counseling Center as soon as possible. If you are canceling your appointment after business hours, please leave a voicemail at (315)470-4716 or email [email protected].

If an appointment is canceled the day of the appointment, this will be considered a late cancellation. If a student late cancels or no-shows an appointment 2 times within the semester, this may impact their ability to schedule future appointments during the semester.

Confidentiality

Counselors take your confidentiality very seriously. Student counseling files are securely kept and never become part of your academic records. Your parents/guardians, staff or faculty will not be informed of your participation in counseling.

Students under the age of 18 will need parent/guardian consent to utilize counseling services.

Concern for Another Student

If you are concerned for the immediate safety of another student please call 911 or ESF Police at (315)470-6666.

For any non-emergency behaviors of concern involving SUNY ESF students, whether these behaviors occur inside or outside the classroom setting, please submit a Student of Concern report.

Reportable behaviors may include, but are not limited to:

a student whose physical and/or personal wellbeing is of concern
behaviors that are inappropriate in a classroom setting
academic performance deteriorating
difficulty adjusting to college life
other behaviors that you would like to see addressed or would like to discuss

Your concern will be promptly reviewed and the appropriate staff member will take action depending upon the nature of the concern. This may or may not include contacting the student, you, and any others you have identified.