Computing and Network Services
Initiatives and Maintenance
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Initiatives
Windows 11 Support
The transition to Windows 11 is beginning. Microsoft is requiring all computers running Windows 11 have particular hardware specifications. This means there are computers on campus that will not make the upgrade. As a result, we are evaluating every computer that comes in for repair closely. Based on the repairs needed and Windows 11 compatibility we are recommending replacing the computer or waiting in the queue before the computer can be repaired. See below for a model list of computers that are NOT Windows 11 Compatible. If you currently one of these models, please reach out to understand your options.
CNS will continue to offer semi-used computers from the computer labs when those are refreshed during the summers. We will replacing the oldest computers on campus with the computers from the labs.
CNS will continue to support Windows 10 and will work to update all computers before its end-of-life date of October 2025. If you have any questions or concerns, please contact the helpdesk.
Unsupported Computer Models
The lists below will be updated as more information is released from Microsoft
Desktops
- OptiPlex model beginning with GX###; GX260, GX280, etc.
- OptiPlex model with just three numbers for the model; 755, 780, 990, etc.
- OptiPlex 9010, 9020, 7040, 7050, 7440 AIO*, 5040, 5050,
*AIO stands for All-In-One so it looks like it is just a monitor, but actually is a PC.
Laptops
- All Inspiron Models
- All Latitude C, D and E series laptops; C6##, D5##, D6##, E4###, E5###, E6###, E7###.
- Latitude 3470, 5480, 5488, 5580
If you currently have one of these models, please reach out to the helpdesk to understand your options.
Maintenance
| Activity | Date | Time | Location Impacted |
| System Updates | Wed 2/26 | 4am - 7:30am | All campuses |
| Wed 3/6 | 4am - 7:30am | ||
| Wed 3/12 | 4am - 7:30am | ||
| Wed 3/19 | 4am - 7:30am | ||
| Wed 3/26 | 4am - 7:30am | ||
| Information Systems Maintenance | Wed 2/19 | 12am - 7am | All campuses |
| Thu 2/20 | 6am - 7am |
Activity Explanation:
General Server, Network, and Telecom Maintenance means intermittent outages on services such as e-mail, web sites, file servers, network printing, network connectivity, campus phone service, applications, etc.
Information Systems Maintenance means extended outage of MyESF (Banner), Banner admin pages, Argos, or Slate.
Internet Connection Maintenance means connectivity from campus to the Internet and connectivity from off-campus to campus resources, e.g. MyESF.
System Updates means computer systems will receive security updates with some requiring a reboot when complete.
Need Additional Help?
Reach out to the Help Desk at https://support.esf.edu | helpdesk@esf.edu | 315-470-6861
Visit us in Baker 317 Mon-Thur 8am-9pm, Fri 8am-4:30pm, Sat 11am-6pm, Sun 11am-9pm